COM 325 CU Communication & Interpersonal Conflict with Coworkers Discussion

Identify a recent interpersonal, group, or organizational conflict that you were involved in and was later resolved.

Select five of the topics listed below and discuss how they apply to your chosen conflict.

You must use a minimum of five resources to help support your discussion of these topics. Be sure to focus on communication techniques that were used during the conflict management process. Argue whether the resolution to this conflict was a “best practices” approach to resolving this conflict. Your paper must include an introduction paragraph that provides a high-level overview of your paper.

In addition, your paper must include a strong conclusion paragraph that brings together the topics discussed. Remember not to introduce any new topics in your conclusion.

Conflict Topics for the Paper (select five)

• Why does conflict occur?
• Conflict management
• The positive and negative effects of conflict
• Role of personality types in conflict management
• Communication techniques
• Ethics and workplace conflicts
• Climate in a conflict situation
• Stress and anger
• Facework
• Forgiveness
• Mediation and arbitration
• Introduction

(TIP: A high-level introduction should satisfy the following requirements: it should have a catchy attention getter to interest your audience, it should preview main points, and it should clearly state a thesis of your paper.)

Example of Conflict

Identify and introduce a recent interpersonal, group, or organizational conflict that you were involved in and was later resolved. Be sure to apply the definition of conflict that was explicated in your textbook to show how your example fits the concept. This is not required for the outline (but highly recommended!), but it will be required for the Final Paper.

Heading (selected topic 1 from the pre-approved list)

Paragraph 2. (TIP: here you address your first topic and support it with evidence). Do not worry about writing the supporting evidence of your paragraph in great detail just yet. Align your point, identify a conflict situation in a professional or personal setting that supports that topic, and provide a brief idea of “best practices” approach to that conflict resolution. Be sure to identify a credible primary source that will support your advice.

Heading (selected topic 2 from the pre-approved list)

Paragraph 3. (TIP: here you address your second topic and support it with evidence). Do not worry about writing the supporting evidence of your paragraph in great detail just yet. Align your point, identify a conflict situation in a professional or personal setting that supports that topic, and provide a brief idea of “best practices” approach to that conflict resolution. Be sure to identify a credible primary source that will support your advice.

Heading (selected topic 3 from the pre-approved list)

Paragraph 4. (TIP: here you address your third topic and support it with evidence). Do not worry about writing the supporting evidence of your paragraph in great detail just yet. Align your point, identify a conflict situation in a professional or personal setting that supports that topic, and provide a brief idea of “best practices” approach to that conflict resolution. Be sure to identify a credible primary source that will support your advice.

Heading (selected topic 4 from the pre-approved list)

Paragraph 5. (TIP: here you address your fourth topic and support it with). Do not worry about writing the supporting evidence of your paragraph in great detail just yet. Align your point, identify a conflict situation in a professional or personal setting that supports that topic, and provide a brief idea of “best practices” approach to that conflict resolution. Be sure to identify a credible primary source that will support your advice

Heading (selected topic 5 from the pre-approved list

Paragraph 6. (TIP: here you address your last topic and support it with evidence). Do not worry about writing the supporting evidence of your paragraph in great detail just yet. Align your point, identify a conflict situation in a professional or personal setting that supports that topic, and provide a brief idea of “best practices” approach to that conflict resolution. Be sure to identify a credible primary source that will support your advice.

Conclusion

(TIP: A good conclusion reviews all main topics of your paper, and restates the thesis. It should also leave the audience with Cahn, D. D. & Abigail, R. A. (2014). Managing conflict through communication (5th ed.). Boston, MA: Pearson Education, Inc.

References Below to help you

emimusic (2009, February 24). Bobby McFerrin – Don’t Worry Be Happy. YouTube. Retrieved from

lilevile (2009, April 7). Carl Winslow’s Mantra (Family Matters). YouTube. Retrieved from

Ondkloss (2012, September 16). Seinfeld – Preemptive breakup. YouTube. Retrieved from

Rothwell, J. D. (2007). In mixed company: Communicating in small groups and teams (6th ed.). Belmont, CA: Thomson Wadsworth.

safeaim (2009, June 23). Seinfeld – Upper Hand. YouTube. Retrieved from a final statement that wraps up the paper and brings all topics together).