SNHU Slow Internet Connection Writing an Email to IT Help Desk Exercise

I’m working on a information technology discussion question and need guidance to help me understand better.

In your initial post, imagine that you are a user writing an email to an IT help desk because your wireless internet is very slow.

• In the email, explain what the issue is and provide some context that might help an IT professional resolve it. For example, you might state that you are having issues connecting to Wi-Fi on your computer or phone, or you are getting a 404 error when you try to access a webpage. Maybe your wireless router is blinking strangely.
• You can describe an issue that you actually have experienced as a user in the past, or choose an issue that you think is common for many users to experience.

In response to two of your peers, answer the email as if you are an IT professional working at a help desk.

• If you are having issues troubleshooting the user or system error because you do not have enough information, ask the user clarifying questions. Consider:
  • What important information do I need to know in order to troubleshoot the error?
  • Did the initial post provide me with enough information to identify the probable cause and to implement the fix?
• If you believe that you have enough information, state your hypothesis concerning what is causing the issue.

To complete this assignment,….. the initial post 1-2 paragraphs….each response post around a paragraph each