SMC How Miscommunication in The Workplace Can Result in Harmful Effects Case Ques
Question Description
Think about a recent movie or TV episode you observed. Select a scene that involved a miscommunication. Ideally, it should include a conversation that might occur in a workplace. Based on this conversation, do the following:
- Summarize the conversation in one paragraph.
- Analyze the conversation in terms of the following components of the interpersonal communication process: encoding, decoding, physical noise, physiological noise, psychological noise, semantic noise, and filter of lifetime experiences.
- Describe at least three strategies the characters in the conversation could have adopted to increase shared meaning and avoid miscommunication. Describe these strategies in terms of reducing noise and adapting to the filters of others.
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