Montclair State University Omnichannel Retailing Logistics Service Quality Q&As

I’m working on a business multi-part question and need an explanation to help me understand better.

Read the journal article (“Investigating logistics service quality in omni-channel retailing”) and answer the following questions:

Which of the delivery method (BOPS or BSSD) is more beneficial to the omnichannel retailer and why?
What does the author of the article mean by timeliness and how is it an important attribute in the overall efficiency of the delivery method?
How can OC retailers use this study to their benefit and what strategies could they develop?
What is your opinion on curb-side pick up as a logistics option for retailers? Is this here to stay even after the pandemic?

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