GCC The Concept of Professional Language in The Workplace Quiz Questions

Answer 15 questions short quiz. Link of the textbook if you need to see

https://courses.lumenlearning.com/wm-businesscommu…

1.Intercultural communication problems happen in business from time to time. What can companies do to adapt communication and avoid problems for an intercultural audience?

Avoid dealing with sensitive markets.

Create a process to ensure cultural awareness.

Take action with good intentions and ask for forgiveness later.

2.The concept of “professional language” in the workplace:

is a universal concept that should be easily understood and followed.

is based on how politely someone speaks.

is subjective and based on several different factors.

3.What would be the most gender-inclusive way to change the following sentence: “Every teacher has his favorite topic in his class.”

Every teacher has his/her favorite topic in his/her class.

Every teacher has their favorite topic in their class.

Every teacher has a favorite topic to teach in class.

4.Bias in the workplace can be common, even when it is unintentional. If this kind of behavior is not called out, what is the impact:

It can slow down the development of an inclusive culture.

A women’s equity advocacy group could be formed.

There would be an increase in communication policies.

5.A general way to describe the different styles and priorities of communication between men and women is:

Women create rapport, while men report.

Women request, while men recommend.

Women apologize, while men accept.

6.According to Chimamanda Adichie, what is one of the problems of stereotypes:

They are incomplete generalizations of people.

They are wrong assessments of people.

They hurt people’s feelings.

7.For Baby Boomers, a common reference point of technology would most likely be:

Touch-tone phones.

Internet.

The microwave.

8.Which of the following would most likely lead to a cross-cultural communication problem?

discussing music

math skills

clothing choices

9.In the US, which type of diversity has a stronger impact on financial performance?

gender and sexual orientation diversity

class and financial diversity

racial and ethnic diversity

10.Sam was brought up to treat everyone equally. He prides himself on having an ethnically diverse team of men and women. However, when it comes time for promotion to high level positions of responsibility, Sam tends to promote men over women, even when the women are equally or more qualified than the men. One common reason for this could be:

Sam has an unconscious bias.

Gender diversity is less important than ethnic diversity.

Sam does not believe in equality.

11.One strategy to help bridge across generations is intergenerational learning. What are some of the business benefits of this strategy:

More video conferences are used, which helps bridge across cultures.

Increased efficiency, productivity, and competitive positioning.

Talent management could become unnecessary.

12.A good practice to avoid communication breakdowns and misunderstandings based on religion/spiritual beliefs would be to:

Approach colleagues with empathy, curiosity, and respect.

Avoid talking to colleagues who have different religious/spiritual beliefs.

Ask colleagues to explain or justify religious/spiritual beliefs that you think are highly problematic.

13.Wei is a software developer and also has some speaking difficulties. She has a stutter, but as long as she speaks slowly, she can communicate well with her colleagues. What can Wei’s colleagues do to improve communication with her and avoid misunderstandings:

Nod in agreement and figure out meaning in context.

Confirm understanding by repeating back what she said.

Finish her sentences to speed up communication.

14.Which of the following describes a diverse group of employees?

Six American men and three American women who are from different socioeconomic backgrounds.

Seven Indian men, who are Hindu.

Eight Chinese women with direct communication styles.

15.Race today is typically regarded as:

a social construct

determined by skin color

an inherent biological quality