Academy College Building a Customer Centric Culture Questions

Read the following 3 articles from the Harvard Business Review

This article addresses building the proper culture to allow for a customer-centric approach: https://hbr.org/2018/10/6-ways-to-build-a-customer-centric-culture

This article is focused on getting to the real problem, capturing data on pain points, etc.: https://hbr.org/2020/10/are-you-really-innovating-around-your-customers-needs

This article is also an informative and helpful resource: https://hbr.org/2020/01/why-the-best-developers-keep-customers-front-of-mind

1) What aspects of Customer Centric culture are particularly relevant for you in your work? You may answer this question with reference to your current IT role or your anticipated IT position in the future. Cite the first article in this part of your discussion post.

2) In your opinion, what part of the “getting to the real problem” is most challenging?

Cite the second article in this part of your discussion post.

You will not be able to see your classmates’ responses to the discussion board until you post your response. Log on to the discussion board after you have posted to learn from your colleagues’ experiences, thoughts, and opinions and to comment on their responses.

You will be graded on both your initial post and your responses to two classmates’ posts. Please see the rubric attached for grading criteria.

Please note these best practices for discussion posts as follows:

Format When helpful, use bullet points or other conventions that make your ideas easy to digest.

Connection to Course Content & Readings In order to demonstrate your learning, you should include content from the course, especially the readings or videos, to your discussion posts. Be sure to cite the authors whose work you cite. This practice not only complies with academic honesty policies, it helps validate your opinions, points, and thoughts.

Focus on Analysis, Synthesis, and Evaluation Strive to demonstrate higher order thinking skills in your posts. Below are two illustrations of Bloom’s Taxonomy, a model that conveys lower and higher order thinking skills. While knowing, comprehending, and applying new information is very important, stretch yourself! Gear your posts toward analyzing, synthesizing, and evaluating what you learn.

For example, repeating content from the readings may indicate that you have a knowledge level understanding of content, which is great. You might also be able to apply what you’ve learned from the course to an assignment or discussion. You could move further up the taxonomy by analyzing a real world problem using content you have learned. You could also show your higher order skills by synthesizing many content examples into a new product or by evaluating the final product and identifying areas for continuing improvement.

Professional Tone Be sure to maintain a professional and polite tone in your posts. Remember that written comments often come across more forcefully than you intend, and jokes do not always translate well in text. Proofread your comments before posting.