College of St Joseph AutoZone Digital Model Presentations

Using the framework Assessing your organization’s digital business model, prepare a 10 +/- minute narrated PowerPoint presentation addressing the following:

• Digital Content: How much Autozonerevenue is generated online? What digital content do you currentlyprovide to customers (or channel partners)? What other content could youprovide that customers (or channel partners) would value or pay for?
• Experience: Do you know how good your customerexperience is? What aspects of your digital customer experience docustomers like? What aspects do they find frustrating? Who has the bestcustomer experience in your industry? What improvements would make themost difference?
• Platform: How good are your internal digital platforms?Who owns them? How can you expose more of your internal digitalplatforms to your customers to improve their experience? How can youbetter leverage the market for your platforms, for example, the Cloud,software as a service, partners, external data, etc.? How good are yourpartners’ platforms?

? Also need the word version of the PowerPoint for presentation.