CSU Verizon Wireless and T Mobile Service Management Research Paper

Instruction

Purpose: To compare and contrast two service-firms in the ways they operate and compete.

– The firms can be private limited or public, large or small-sized organizations, local or global but should deliver or offer services to their customers.

– You are expected to analyze both firms using their strategy, different functional processes, their strengths and weaknesses, etc.

– Sources for your research should include reputable academic or practitioner journals, (validated) information available in public domain, on-site visits, and interviews with managers, employees, and customers.

–Create classifications and then compare and contrast:

Topic: Verizon Wireless & T-Mobile

– compare and contrast Staffing policies (eg. Hiring, recruitment, compensations, training and development)

– research paper 3-4 pages.