BU Communicating Expectations Dynamic Global Economic World Essay

New employees need to know what is expected of them, how their performance will be evaluated, and the steps they can take to do their jobs better in the future. This knowledge helps reduce stress and anxiety for the new hire and decreases the likelihood of turnover. To reduce the time needed to achieve assimilation and productivity, and to increase talent retention, managers must be able to effectively communicate performance expectations to new employees.

Instructions:

1. Click here to review a list of Assistant Managers’ jobs on Indeed.com. Choose one of the listed jobs (Assistant Manager, Assistant Store Manager, etc.) and use it as the basis for completing the following activities.
2. Based on the Assistant Manager’s job description, outside research, and course content, answer the following questions:
   1. Define the job expectations for the position, explaining what the Assistant Manager is expected to do and how the expectations will be used to evaluate performance. The expectations should be divided into two categories:
      1. Performance expectations (such as improving team cohesion, increasing customer service scores, other performance indicators)
      2. Tasks and responsibilities that support the performance indicators (such as ensuring accurate sales transactions, proper placement of Point of Sale (POS) materials, lead by example in terms of customer service, achieving business goals, etc.)
   2. Using the list of job expectations developed in part “a”, answer the following questions that are being asked by an applicant for the Assistant Manager’s position. Use a conversational writing style to answer the questions, as though you are actually face-to-face with the applicant:
      • What is expected of me in my new position?
      • How will I learn to do my job?
      • How does my new job work with other jobs in the organization/store?
      • Why is my job important?
      • How will I know if I’m doing a good job?
      • How will I be able to improve my performance?
3. Write a four-page paper (minimum) that thoroughly addresses all of the areas included under Instruction #2. The minimum length does not include the title page, abstract, reference page, or any additional pages containing charts, appendices, etc. Cite a minimum of two outside sources used in your research. You must give appropriate credit to the sources of the material.