University of Central Florida Impact of Cost of Quality Method Discussion & Response

Cost of Quality programs are perceived to fail when they don’t adequately deliver the target benefits that were assigned to them. This typically isn’t because the targeted impacts of those projects aren’t achieved. Most sound Cost of Quality programs do a reasonable job of impacting the environment as anticipated. It’s the benefits management was looking for that sometimes, or usually, fail to materialize. Unfortunately, it’s the Cost of Quality team that often takes the blame for such perceived failures.

Discuss some of the reasons why the positive impact of a Cost of Quality program might not transfer completely into intended or targeted benefits. What can an improvement team do to avoid ending up in trouble for benefits not being achieved?

Response Guideline

Post your response of 1-3 paragraphs (about 100-200 words) by the due date for this discussion assignment, and then reply to at least two initial responses of your peers during the 48-hour response window, particularly focusing on responses that might differ from your own. Also respond appropriately to anyone who posts questions against your own postings. Discuss the content! Keep responses focused on the substance of the issue, not simply on agreeing with a comment or encouraging each other.