Santa Monica College Bad News Messages Delivery Discussion

For each Discussion, you are responsible for two parts. Be sure to POST YOUR RESPONSE TO YOUR GROUP DISCUSSION topic, and also, please COMMENT ON ANOTHER STUDENT POST by bringing something new to the conversation (another perspective, disagree, other facts, another concept, different company, etc.). Please avoid posting a simple agreement or compliment, and reply with a well thought out comment.

Group #1 Discussion Topic:

Chapter Review Questions (LO 11.1, LO 11.2, LO 11.3, LO 11.6)

Choose 2 of these questions to compose your Discussion post.

1. Describe reasons for hesitancy in delivering bad news and the impact of the mum effect.
2. Explain how delivering bad-news messages impacts credibility.
3. Describe the criteria for evaluating bad-news messages in terms of controllability, likelihood, and severity.
4. Explain considerations for deciding which channels to use when delivering bad-news messages.
5. Summarize principles for effectively delivering bad-news messages.