El Centro College Wk 11CompanyX Disability Claims Handling Process Essay

Health insurance claims handling process

Apply the redesign heuristics to propose a set of changes to this process. For each change, specify:

1) Issue(s) addressed: Which issue(s) are being addressed by the proposed change?

2) Description of the change: What will be introduced or dropped in the process? What will be done differently? Explain very specifically the changes that you propose to introduce, making it clear how will the process change from the perspective of: (i) the customer; (ii) the junior claims handler; and (iii) the senior claims handler.

3) Impact on performance measures: Which performance measure(s) do you hypothesize will be improved thanks to the proposed change?