COMM 2293 Saint Mary’s Direct Strategy Adjustment Email
Question Description
Who you are: the store associate Pet Shop Co-op (refer to case scenario)
Who your reader is: Doug Barkley, co-op member and customer
What happened:? On Tuesday, September 15, Mr. Barkley ordered a deluxe multi-level cat scratching tree fromyour website. He paid for the order by credit card, and spent an extra $22 for 3-day expressshipping.? He emailed on Monday, September 21 indicating he still has not received his order. He wants itby tomorrow or he wants a refund.? Ms. Hayven has asked you to investigate the situation and respond to Mr. Barkleys claim witha favourable solution.
Your task:1. Draft a direct strategy adjustment email to Mr. Barkley (dbarkley@gmail.com).2. Create any other realistic and logical details necessary to process the claim.3. Revise your draft(s) to ensure your message follows the instructions given here, and in yourCOMM class.4. Use the checklist on the reverse page to ensure you have met the assignment criteria.5. Save and submit your assignment to Turnitin as a Word document before the due date and timelisted in your course schedule.
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