UCSD Operation Management Carrefour Hypermarket Customer Satisfaction Essay

Question Description

Carrefour is a French-owned hypermarket operating in many places, including Saudi Arabia. Consider Carrefour in Saudi Arabia when you, as a customer, judge the quality of the hypermarket.

Explain how quality is evaluated, and the role of technology in the customer perception of quality. Compare Carrefours quality and technology to another hypermarket in the area. Order the following criteria as most to least important for the successful operation of a hypermarket, and for a different industry (not a hyper market) and explain why there are any differences and the implications for operations:

Customer satisfaction

Forecasting

Capacity planning

Location

Inventory management

Store layout

Scheduling

____________________

Requirement:

Follow (APA) style

2 references are enough

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