UTPB Flexible service after sales follow up & loyalty program incentives discussion

The scenario to be discussed:

Your friend, James, heard that you are taking an operations management course this semester so he dropped by your condo while you and your group members are working on a term project. James consulted with you and your friends in regard to his new idea of opening a computer repair shop at the Music City Mall located in Odessa, TX. This will be his first time opening his own computer repair shop; although, he has worked as a lead computer technician at Best Buy these past seven years.

Identify and briefly describe at least five processes of post-production services (keeping the customer) for this new computer repair shop.