Ohio State University Customer Service at Chipotle Mexican Grill Questions

I’m working on a writing question and need an explanation to help me study.

Read Johnson and Hackman, pp 437-473. On
https://studydaddy.com/attachment/43041/lokobd961f.pdf

After reading Box 13.5 Case Study: Food with Integrity Meets E-Coli on pages 456-457, respond to the following questions.

1. What has been your experience with Chipotle, or similar restaurants?
2. How can leaders and followers prepare in advance for emergencies like this?
3. As a current or prospective diner, are you less likely to visit a Chipotle because of this case? What would it take to get you to dine at Chipotle?
4. In this case, what did Chipotle do right? Where did they falter?
5. What can we learn about crisis leadership and followership from the “Food with Integrity”?

Be sure to cite references to the text including page numbers. Your paper (500-750 words, 2-3 pages) must be double-spaced, 1 inch margins, and Times New Roman/Arial in 12-point font. Of course, papers should be organized, thorough, with proper sentence structure and grammar. Number your responses to the questions in your paper. Please do not include the questions themselves.

After it will be a 10 question quiz on the reading