MGT 403 SEU Forrester Group Maturity Model Discussion
Question Description
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The Forrester Group maturity model
The Forrester Group maturity model describes the different stages of maturity in terms of how
people are supported throughout the knowledge management cycle. This KM maturity model consists of
three phases. I) Assisted, II) Self-Service, and III) Organic.
In the first phase, Assisted, Other people are needed in order for knowledge workers to find valuable
content and to connect with the subject matter experts.
In the second Phase, Self Service, employees are able to make use of KM systems such as knowledge
repositories, in order to find content and link to experts by themselves.
In the final Phase, Organic, knowledge management has ceased to be an extra burden but has instead
become part and parcel of how the knowledge work gets done every day.
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