Florida State University Civilian Technician Resume Letter

The position I would like to apply for is:

CIVILIAN PAY TECHNICIAN

Responsibilities

WHAT DOES A CIVILIAN PAY TECHNICIAN DO?As a Civilian Pay Technician you will perform specialized payroll/timekeeping duties and analysis. The position requires detailed personnel/payroll knowledge related to Time and Leave administration and multiple HR systems, some of these may include: the National Finance Center (NFC), IRS Totally Automated Personnel System (TAPS), and other personnel/payroll processing modules.

As a Civilian Pay Technician you will:

• Review, validate, transmit, and perform error resolution on Time and Attendance data.
• Identify and resolve complex time and attendance problems which result from corrective actions related to back pay, settlements, grievances, congressional inquiries, and complicated time reporting procedures.
• Analyze problems to determine appropriate action to correct deficiencies, such as systemic problems with the automated personnel/payroll systems, training, communication and/or workflow.
• Prepare marketing and outreach material, such as newsletters and user job aids or training sessions, identifying customer needs.
• Monitor submission of documents and performs audits of documents and procedures to ensure the integrity of the personnel/payroll system is maintained.

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

The position I am currently in is:

Disabled Veterans Outreach Program Specialist (DVOPS)From Feb 18, 2020- present

Description

Advise leadership and key managers in making decisions that support the Dept of Labor’s Workforce goals for the Veteran population within the USVI territory.

Review organizational requirements and/or conducts studies relating to such factors as turnover, mission and technology.

Identify workforce dynamics, trends, and changes that would impact the workforce in order to develop workforce requirements and plans.

The Disabled Veterans Outreach Program Specialist (DVOPS) provides intensive services to meet the employment needs of disabled veterans and other eligible veterans. The employee is required to provide services to eligible veterans and other eligible persons as outlined in Title 38 Chapter 41, of the United States Code, Sub-section 4103A.
Employees in this class serve as case managers for veterans enrolled in federally funded job training programs and other veterans with serious disadvantages in the job market as well as to assist veterans with the development and the execution of a job search strategy.

Duties and Responsibilities

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

• Provides outreach and offer assistance to disabled and other veterans by promoting community and employee support for employment and training opportunities, including apprenticeship and on-the-job training.
• Provides guidance on various aspects of job search to include resume development, interviewing skills, networking and the use of social media and direct referral to employers with available jobs.
• Works with employers and labor union to develop and promote employment and training opportunities for eligible veterans and their dependents.
• Conducts individual interviews for assessment of job skills, job ready needs and barriers to employment.
• Advocates, promotes and monitors for the participation of veterans in federally funded employment and training programs, supportive services and educational opportunities.
• Facilitates intensive services to all veterans, including special veterans, disabled veterans, economically or educationally disadvantaged veterans, and veterans with other barriers to employment (especially homeless veterans).
• Provides quarterly reports to the Director of Job Service and the Director of Veterans Employment and Training documenting activities completed as well as those in process.
• Liaisons with personnel at the Office of Veterans Affairs in providing counseling and/or rehabilitation services and with employers in identifying disabled veterans whom have completed or participated in vocational rehabilitation training programs and are currently seeking employment.
• Conducts visits to homeless shelters, civic and service organizations, job fairs and government offices to seek out veterans who are most in need of intensive services.
• Performs other related duties as assigned.

  Minimum Qualifications

  MINIMUM QUALIFICATION:
  Bachelor of Arts or Bachelor of Science Degree and one ( l ) year of responsible experience in human resource administration, case management, job development and placement, employment counseling, social work, vocational rehabilitation, claims analysis or related public contact work dealing with job applicants and employees in a variety of functions.
  OR
  High School Diploma and five (5) years working experience in one of the above areas.
  NECESSARY SPECIAL REQUIREMENT:
  Candidate must be a Military Veteran.

  Position Factors

  FACTOR 1-KNOWLEDGE:

• Working knowledge of veterans’ rights, services and benefits and the provisions under which veterans may claim and receive same.
• Working knowledge and understanding of the requirements of Title 38 of the United States Code and the Disabled Veterans Outreach Program (DVOP).
• General knowledge of federal and local laws and the statutes relative to the employment and training of eligible veterans.
• Knowledge the principles and techniques of effective customer service. Knowledge of basic principles of counseling and case management.
• Knowledge of interviewing and placement techniques. Working knowledge of Microsoft applications.
• Considerable knowledge of various veterans’ organizations, their leadership. Purposes and objectives.
• Ability to interpret, apply and explain departmental and governmental policies, rules and regulations relating veterans eligibility statuses.
• Ability to analyze issues concerning veterans and presenting practical solutions. Ability to communicate clearly and effectively in individual and group settings. Ability to prepare and create concise reports and correspondences.

  FACTOR 2-SUPERVISORY CONTROLS:
  An employee works under the general supervision of the Director of Job Service. The employee is given wide latitude in carrying out duties and responsibilities. Work is reviewed from reports submitted for compliance and efficiency of clients serviced.
  FACTOR 3-GUIDELINES:
  Guidelines are outlined according to the mandates of Title 38, Chapter 41 of the United States Code, Subsection 4103A and DOL’s regulations and directives. Some laws and regulations may be memorized over time.
  FACTOR 4-COMPLEXITY:
  Work involves assisting eligible veterans by providing and facilitating a full range of employment, training and placement services. The employee must engage case management guidance in the development and execution of a job search strategy for clientele.
  FACTOR 5- SCOPE AND EFFECT:
  The purpose of the work is to provide case management and outreach services for eligible veterans with serious disadvantages in the job market, counseling, training, educational opportunities and supportive services.
  FACTOR 6- PERSONAL CONTACTS:
  Contacts are with veterans, physicians, and other government agencies, as well as the general public.
  FACTOR 7- PURPOSE OF CONTACTS:
  To promote eligible veterans employability and to exchange information of available services and opportunities.
  FACTOR 8- PHYSICAL DEMANDS:
  Work is somewhat sedentary but, some walking and standing is required when travelling to various offices and/or units as well as when conducting outreach services.
  FACTOR 9- WORK ENVIRONMENT:
  Works in an air conditioned office, but incumbent is subject to various outdoor elements during visits on outreach services and to other agencies.

  This is my resume:

  Sheri Buchanon

  7 Southgate Courtyard, Christiansted VI 00822, 770-871-8364

  sheri.buchanon@hotmail.com

  Aug 2019 -May 2022 Florida State University

• Aug 2001-Dec 2005 Albany State University Business Management BS

  1998-2001 H.S. Diploma College Preparatory, Stephenson High School, Stone Mountain Ga.

  February 2020-Present, STX, V.I., Department of Labor, Disable Veteran Outreach Program Specialist

  Provides intensive services to meet the employment needs of disabled veterans and other eligible veterans. Serve as case managers for veterans enrolled in federally funded job training programs and other veterans with serious disadvantages in the job market as well as to assist veterans with the development and the execution of a job search strategy. Provides quarterly reports to the Director of Job Service and the Director of Veterans Employment and Training. Serves as a liaison with personnel at the Office of Veterans Affairs in providing counseling and rehabilitation services with employers in identifying disabled veterans whom have completed vocational rehabilitation training programs and are currently seeking employment.

  August 2019-February 2020, UVI Career Services, Office Assistant & Dean of Students, Admin. Assistant

Train, record and educates UVI students on using the UVI career website. Provide direct administrative support to the Dean of Student Affairs and other Student Affairs personnel. Monitor and reconcile the Dean of Student Affairs budget, including allocations for credit card. Oversee Student Affairs departmental budget, including annual request process. Ensure compliance with Finance Office procedures for purchasing, expense reports, and budget allocations. Manage the daily operations of the office with all areas of the University’s students, staff, faculty, and external constituencies. Organize and host office activities, events and new student orientation

October 2017-May 2019, GreenSky, Customer Service Representative

Handles various incoming and outgoing collection-focused phone calls. Resolves customer questions, complaints and collection inquiries. Resolve inquiries related to receivables management. Utilizes computer system to verify and document customer requests. Maintain and updates customer information as necessary. Calmly resolve and de-escalate any issues with professionalism. Used strategic negotiation skills and persuasion to collect debt and resolve outstanding balances.

January 2016- September 2017 US Army, Combat Medic Ambulance Driver, Fort Bliss, Texas

Administered and trained Solders to provide emergency treatment and maintain medical standards of care during combat. Trained Soldiers and patients to apply, and remove surgical wound coverings, and skin dressing in according to the Army regulations. Developed, implemented and assisted in clinical tasks and medicinal dispensary of supplies. Trained Soldiers, patients and civilians to performed routine tests and check-ups. Trained Soldiers to safely and with-in regulations to administer medical tests; Provided and trained Soldiers to deliver emergency medical care while in hostile environments.

January 2013- January 2016 US Army, Healthcare Specialist, Landstuhl Regional Med. Ctr, Germany

Educated patients, processed and assisted with outpatient and inpatient care. Trained and evaluated healthcare personnel on the Basic Life Saving standard established by the Red Cross and Military Training Network. Created and maintained healthcare personnel files. Provided and trained Soldiers to care for patients and conduct medical examinations, taking and recording temperature, pulse, respiration, and blood pressure. Trained Soldiers and provided self-care and patient care in combative environments. Created, organized and maintained health records and clinical files according to Federal and Army Regulations. Administered and trained Soldiers to immunizes patients with common diseases and treat life threatening injuries.