EU Business School Coca Cola Quality Management System Report
Question Description
I’m working on a management report and need a sample draft to help me understand better.
Task
Implementation of a Quality Management System in a company.
- Choose a company and write a short description of it: activities, history, number of employees, etc.
- Define the organizational structure of the company and the roles and responsibilities.
- Define the Quality Policy of this company, including the Quality Objectives and companys mission and vision.
- Draw the Process Map and sort the departments of this company in Strategic, Operational and Supportive.
- Define the Balanced Score Board, including the KPI (Key Performance Indicators) for each process and showing the goal and frequency for each indicator.
- Define the list of Procedures or Protocols to be implemented in this company.
- Explain three of these procedures using flow charts.
Formalities:
- Wordcount: 2000-2500 words
- Cover, Table of Contents, References and Appendix are excluded of the total wordcount.
- Font: Arial 12,5 pts.
- Text alignment: Justified.
- The in-text References and the Bibliography have to be in Harvards citation style.
- It assesses the following learning outcomes:
– Critically evaluate the definition, concepts, principles and models of TQM in company context.- Assess the contributions of the TQM approach in the creation of competitive advantage.
– Discuss how the costumer-defined quality drives the TQM strategy and implementation
– Understand the importance of continuous improvement within TQM.
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