USC Importance of Training and Hospitality Skills for Hotel Employees Discussion

Training and Development Plan

•Purpose: The purpose of this assignment is for you to practice creating a training and development plan that will ensure the success of your employees.

•Format: This statement must be typed in a word file, Times New Roman 12-point font, single-spaced. The approximate length should be about 1 page. Please include your name.

•Grading: Grading is based on the quality of the submission. A high-quality submission is one in which you provide a thoughtful and comprehensive training and development plan and includes the main points listed below. Points will be deducted for spelling/grammatical errors, or incorrect formatting.

Instructions: Assume you are taking a job as the general manager at a small luxury hotel. The hotel has been struggling to maintain its luxury status due to poor guest service. You have been tasked with creating and implementing a training and development plan to turn around the business.

Create a training and development plan that includes the following information:

• How will you assess the needs of the hotel to ensure you select the right training topics and people to attend training?

•What types of training will you provide to ensure all employees have the proper knowledge to do their current jobs and properly serve guests?

•What type of development opportunities will you provide to help employees grow in their careers and stay with the hotel?

How will you measure the success of your training and development plan?