George Brown College Implementing Customer Relation Management Discussion

You must submit a word document in which you answer the following 2 questions:

1. Based on the evidence presented in Part C of the HEC case, do you think the project has been a success to date? Why or why not? Be specific and refer to the evidence that supports your conclusions.
2. What are the top three lessons you learned from the CRM implementation project at HEC Montreal? Be specific.
You must purchase Part C here: https://hbsp.harvard.edu/import/775022
Please ensure that your word document is professionally formatted with a cover page, section headings, and headers/footer.

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