BUS 128 Grossmont College Communicating Different Messages Questionary

This is a 15 question quiz. If you need to check the textbook, here is the link.

https://courses.lumenlearning.com/wm-businesscommu…

Which of the following topics is best suited for a short team-building message?

• a note of appreciation
• a forty-question poll
• a list of improvements needed

Which of the following strategies is best to use when responding with a long message to internal or external criticism?

• Respond as quickly as possible.
• Respectfully disagree if the criticism is not accurate.
• Use the most direct language possible.

Which of the following is the best example of an advantage to working with teams?

• Teams drown out outside ideas.
• Teams promote a wider sense of ownership.
• Teams cause communication to break down.

Which of the following is the most formal way to send a short informative message?

• a chat message
• an email
• a text

Which of the following factors is most important in composing a long team-building message?

• the time it will take to write the message
• whether team members will like what you are saying
• how team members can comment or reply

Which of the following strategies is best to use when responding with a short message to internal or external criticism?

• Acknowledge what you have done, but don’t deny it.
• Point out that you are not the only person to do the criticized behavior.
• Use the most direct language possible.

Which of the following techniques is best when sending a critical message to a customer?

• direct strategy
• indirect strategy
• concise strategy

Which of the following guidelines should you use when writing a critical message to an external company?

• Use buzzwords.
• Use direct writing structure in most cases.
• Use harsh, pointed language.

Which of the following guidelines should you use when writing an internal criticism of a colleague?

• Explain how your behavior is different from the behavior the colleague needs to change.
• Use the most direct language possible.
• Keep the tone of your message neutral and objective.

Which of the following is a quality of indirect criticism?

• putting the criticism first
• putting the buffer first
• putting the reasons after the criticism

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Which of the following best describes what is meant by using improvement to deal with negative emotions?

• giving criticism to others so that conditions improve
• taking steps to improve the criticized behavior
• improving yourself so that you never experience negative feelings

Which of the following is the best thing you can do when responding to criticism?

• Accept criticism as an opportunity to improve.
• Take the criticism personally.
• Defend yourself at all costs.

Which of the following best describes what effective criticism should be?

• constructive and direct
• concise and objective
• positively intended and specific

Which of the following is the best description of an informative message in the workplace?

• any message between an employer and employee or between two business professionals
• sharing meaningful information with others in an unbiased and professional manner
• direct communication by phone or email

Which of the following is the best example of a long informative message?

• a podcast
• a chat message
• a text