University of Southern California Module 5 Empowerment of Hourly Staff Discussion

Question Description

I’m working on a Business question and need guidance to help me understand better.

Considering the topic of service recovery. Think about the empowerment of hourly staff and your experiences either as a guest or a service provider.

How do you feel about the limited empowerment of hourly staff?

In a minimum of 300 words share your experience and how you feel about the limited empowerment of hourly staff. How much empowerment should front line service providers have in solving guest complaints?

To receive full points, you must reply to a minimum of 5 of your classmates posts. (Initial post due 11.3; 5 responses due 11/5)

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