RC Role and Importance of Patient Satisfaction in Quality Improvement Email

Competency

Evaluate the role and importance of patient satisfaction.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services
• Consumer physician referral services

Recently,the CEO has been hearing complaints from both patients and staff,varying from long wait times to rude physicians. You have been hired todesign and implement a Quality Improvement Plan to help uncover qualityproblems and to satisfactorily resolve them.

Scenario Continued

Youstarted inviting various members of the organization to join you in theQI development team. You received an email back from the ChiefFinancial Officer who questioned the value of surveying patientsatisfaction. You must craft an email response to her explaining therole of patient satisfaction in quality improvement and why it isimportant.

Instructions

Youremail should use proper email formatting (including subject linedescription) and contain language appropriate to the receiver.

Emails are typically formatted in the following way:

1. Begin with a greeting
2. Thank the recipient
3. State your purpose
4. Add your closing remarks
5. End with a closing

Althoughan email does not typically include citations, you may have to providesupport for your statements, particularly those that involve numericalstatistics and quotes from other sources. You would cite this per APA inyour email.

APA formatting for the email, and proper grammar, punctuation, and form is required.