COM 300 Colorado State University Global Campus Amazon Research Paper

The research topic is on the Amazon corporation

An annotated outline is one that provides in-text citations of sources for each of your main topics and a complete Reference list at the end, all formatted in APA style.

Make sure your outline fully supports all requirements of the Portfolio Project assignment, which are fully explained in the Module 8 materials. Note that while this Critical Thinking Assignment requires that you cite at least one source for each main topic and a minimum of five to six sources, you are not required this week to include all sources that will be provided with the final version of your Portfolio Project. In other words, you may add more sources to your work prior to the final delivery of the Portfolio Project due at the end of Week 8. Provide the content for the outline in the following format:

• Introduction (no header)
• Audience Analysis (level 1 header)
• Problem/Background (level 1 header)
  • Purpose for Report (level 2 header)
  • Relevance to Stakeholder (level 2 header)
• Proposed Solution (level 1 header)
  • Solution to Problem (level 2 header)
  • Benefits to Solution (level 2 header)
• Counterargument (level 1 header)
• Recommendation/Actions (level 1 header)
• Preliminary Report/Email (1 page) (level 1 header)
• Conclusion (level 1 header)

Requirements:

• Your annotated outline should be 3-5 pages in length not counting the title and reference pages, which you must include.
• The annotated outline and citation formatting should conform with CSU Global Writing Center (Links to an external site.)
• Include at least 5-6 scholarly references in addition to the course readings. Your sources should be no more than 5 years old. The CSU Global Library (Links to an external site.) is a good place to find these references.
• Refer to the Sample Email 2 (Links to an external site.)in the CSU Global Writing Center for the preliminary report/email format.

example of preliminary email below:

To: Mary CordovaSubject: Proposal to Improve Productivity and Customer SatisfactionMary,As you know, our new customer service software was installed two months ago. The software is workingwell, but I am disappointed to report that we have not yet received the improvements in productivityand customer satisfaction that we were expecting. Please review the attached summary trending reporton these two metrics from the time the software was installed through the end of last week.I had hoped that we would begin to see improvements once the employees became accustomed to thenew software and processes. However, since we have still seen little to no improvement over these lasttwo months, I feel it is now time to act.Can we meet sometime this week to discuss this further? I would like to present an action plan to youfor your review and approval. While the training we received from the software manufacturer was good,I do not feel that enough time was allocated to the differences between the new software and what wewere using previously. So, I spoke to the software company about an in-depth half-day workshopfocused solely on the new features and processes. They have agreed to offer two separate sessions ofthe workshop so that we can to continue to provide phone coverage during each session. The total costis $3,500. I will share more details with you, including the proposed training agenda and my plan fortraining follow up, when we meet.I know our training budget has recently been cut, but I feel this is an investment that will save us moneyin the long run and ensure we get the full value from the new software.Thank you for taking the time to review my proposal. I look forward to speaking with you about it.JohnJohn BillingsCustomer Service Manager303.921.3322 (work)303.921.5690 (cell)