BUS 340 AU Satisfying Workplace Problems with Proper Communications Essay

Please list references with each question. Not all together

Required Resource

Text

Bovée, C. L., & Thill, J. V. (2018). Business communication today (14th ed.). Retrieved from https://content.ashford.edu/

• Chapter 1: Professional Communication in a Digital, Social, Mobile World
• Chapter 2: Collaboration, Interpersonal Communication, and Business Etiquette
• Chapter 3: Communication Challenges in a Diverse, Global Marketplace

Week 1 – Discussion 1

Ethical Dilemma vs. Ethical Lapse [WLO: 1] [CLO: 2]

Prior to beginning work on this discussion, read Chapter 1, Chapter 2, and Chapter 3 from your textbook and the Week 1 Weekly Lecture.

Describe the difference between the terms “ethical dilemma” and “ethical lapse” using a minimum of one scholarly and/or credible source from the library to defend your answer. Provide an example from your life, or of someone you knew, who was faced with an ethical dilemma in the workplace. Without mentioning the name of the organization, describe the situation and the decision that was made. Explain an alternative solution to the dilemma. Then think of a time where you or someone you knew demonstrated an ethical lapse. Describe the situation and the decision. Then provide an alternative solution to the situation.

Week 1 – Discussion 2.

Ethical Choices [WLO: 2] [CLO: 2]

Prior to beginning work on this assignment, review Chapter 1, Chapter 2, and Chapter 3 from your textbook and the Week 1 Weekly Lecture.

The insurance company you work for plans to raise all premiums for health care coverage for its customers. Your boss has asked you to proofread a letter she drafted to customers announcing the new, higher rates. The first two paragraphs discuss some exciting medical advances and the expanded coverage offered by the company. Only in the final paragraph do customers learn that they must pay more for coverage starting next year. Describe the ethical implications of this draft. What changes would you suggest? If your boss tells you not to make content changes, what will you do, and why?

Week 1 – Assignment

How Proper Communications Can Satisfy a Workplace Problem

[WLOs: 1, 2] [CLOs: 1, 2]

Prior to beginning work on this assignment, read Chapter 1, Chapter 2, and Chapter 3 from your textbook; the Week 1 Weekly Lecture; and the article Focusing on the Fundamentals of Effective Communication Within an Organization.

As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.

In your paper,

• Describe how you would address this situation.
• Explain how you would approach your employee.
• Identify how you would satisfy the situation with the angry customer.

The How Proper Communications Can Satisfy a Workplace Problem paper

• Must be one to two double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center’s APA Style (Links to an external site.)
• Must include a separate title page with the following:
  • Title of paper
  • Student’s name
  • Course name and number
  • Instructor’s name
  • Date submitted

For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).

• Must utilize academic voice. See the Academic Voice (Links to an external site.) resource for additional guidance.
• Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.
  • For assistance on writing Introductions & Conclusions (Links to an external site.) as well as Writing a Thesis Statement (Links to an external site.), refer to the Ashford Writing Center resources.
• Must use at least one scholarly or credible source in addition to the course text.
  • The Scholarly, Peer-Reviewed, and Other Credible Sources (Links to an external site.) table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.
  • To assist you in completing the research required for this assignment, view this Ashford University Library Quick ‘n’ Dirty (Links to an external site.) tutorial, which introduces the Ashford University Library and the research process, and provides some library search tips.
• Must document any information used from sources in APA style as outlined in the Ashford Writing Center’s Citing Within Your Paper (Links to an external site.)
• Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center. See the Formatting Your References List (Links to an external site.) resource in the Ashford Writing Center for specifications.

Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.